Leighton Rose Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, dignity and respect. Throughout the assessment we observed staff interacting positively with people and responding patiently to requests for support. Staff used a calm and compassionate approach and took time to reassure people when needed. People spoke positively about the care they received and the relationships they had developed with staff. A relative said, “They have really cared for my [Relative] and I am grateful. Nothing is hidden.” Another said, “I couldn’t speak highly enough of Leighton Rose and the team; the workers there.” One person told us, "Staff good as gold, nice people, nice location."

People were treated as individuals and care planning reflected their personal preferences, interests and life experiences. Records contained personalised information relating to communication needs, routines, family relationships and activities people enjoyed. Staff demonstrated a good understanding of people's individual needs and preferences and used this knowledge to provide person-centred care. A relative said, “Staff seem to know the residents very well.”

Staff promoted independence and supported people to make choices about their daily lives. Care plans recognised people's strengths and identified ways to maximise independence. We observed staff offering choices and respecting people's decisions. People were encouraged to maintain control over important aspects of their lives wherever possible.

Staff recognised and responded appropriately to people's immediate needs. We observed people receiving reassurance, assistance and emotional support when required. Staff understood the people they supported well and adapted their approach to meet individual needs. This helped people feel safe, comfortable and supported. One person told us, "If ever I’m having trouble they sort it out."

The provider supported staff wellbeing and created a positive working environment. Staff consistently spoke positively about management support and described leaders as approachable and understanding. A range of wellbeing initiatives, recognition schemes and staff support systems were available. Staff told us they felt valued and supported in their roles.