We carried out a review of the data available to us about Pall Mall Medical Pall Mall Manchester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pall Mall Medical Pall Mall Manchester, you can give feedback on this service.
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Pall Mall Medical as part of our inspection programme. The service had not previously been inspected.
Pall Mall Medical Diagnostic Treatment Centre is an independent health care facility under the management of Pall Mall Medical (Manchester) Limited. The centre is a private GP practice that offers a range of services including medical consultations, travel immunisations, a sexual health clinic, hay fever injections and laboratory analysis.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Pall Mall Medical provides a range of non-surgical cosmetic interventions, for example laboratory analysis which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. We were told aesthetic treatments were no longer provided following the pandemic.
The medical director for the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Comment cards were not distributed to the provider prior to the inspection in order to minimise the risks associated with the COVID -19 pandemic.
Our findings
We based our judgement of the quality of care at this service on a combination of:
We found that:
We rated the practice as good for providing safe services because:
We rated the practice as good for providing effective services because:
We rated the practice as good for providing caring services because:
We rated the practice as good for providing responsive services because:
We rated the practice as good for providing well led services because:
The areas where the provider should make improvements are:
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services
We found that patients could access a range of services at Pall Mall Medical that included: travel vaccinations, visa medicals, and occupational health assessments for employers and sexual health screening.
We found that patients' consent was always sought prior to any treatment being given. Patients told us it was relatively easy to get an appointment. They told us they were happy with the care and treatment they received and that reception and GP staff had explained everything to them.
One patient described staff at Pall Mall Medical as: "Friendly and professional'.
Another patient said of the Pall Mall Medical's web page and the information provided: 'It told me everything I needed to know, including costs'.
One patient said of the service: 'It was quick, excellent; everything (tests) was done in a day'.
The service prescribed medication to patients and we found that patients were protected against the risks associated with medicines because the provider had good systems in place to manage medicines.
We found that the registered provider had effective systems in place to monitor service delivery and outcomes for people who used the service.
A patient told us that ease of access and fast appointment availability were key factors in helping them decided to use the services of Pall Mall Medical.
Patients described the service and their experience as, 'Very thorough, very professional.'
'I felt very comfortable.'
'I would come back, I wouldn't hesitate.'
'The GP was lovely; I wish they were my GP.'
A patient confirmed that a full medical history was taken during their appointment and that they were asked to sign a consent form prior to treatment. They were aware that they had the choice to agree to their NHS GP being informed or not informed of their visit to Pall Mall Medical.
We read a number of testimonials that had been provided by patients and these were published on the Pall Mall Medical website.
'Dr (X) was so good 'so encouraging and so positive'
'Dr (X) was a pleasure to be seen by, very reassuring and I will definitely recommend.'
'I feel so happy arriving here, staff are so friendly. The reception area is very comfortable. It's lovely here.'
'Very impressed.'
'An excellent experience.'
'The doctor was superb.'
'. I was impressed that Pall Mall Medical were able to arrange for my clients to be seen by specialist at short notice and with the speed in which they were able to provide thorough reports.'
'The staff at Pall Mall Medical were very accommodating and responded to requests quickly. I would have no hesitation in using the services of Pall Mall Medical again.'