Acton Care Centre

Updated 1 October 2025

The assessment took place between 5 August 2025 and 9 September 2025. This assessment included site visits to the service on 5 and 11 August 2025.

Acton Care Centre is a care home with nursing for up to 130 people. The service is divided into five units, some units specialised in the care of people living with the experience of dementia, some were for people with complex health conditions, and some were for people being cared for at the end of their lives.

We assessed the service because there had been concerns raised by relatives of people receiving care at Acton Care Centre regarding the quality and safety of the service.

During the assessment, we found a breach of regulation in relation to safe care and treatment While the home demonstrated several areas of good practice, improvements were needed to medicine practices. The service could not provide assurance that medicines requiring refrigeration were stored in line with the manufacturer's guidance. Furthermore, some prescribed medicines were being administered covertly without a robust process in place to confirm their suitability for covert administration.

The service was not meeting all regulatory standards at the time of inspection.

We have asked the provider for an action plan in response to the concerns found at this assessment and we will continue to monitor the progress.

Despite the shortfalls identified, we found that medicines, including controlled drugs, were stored securely, with access restricted to authorised staff only. Daily checks of controlled drugs were carried out by staff, and the provider conducted monthly audits to support the safe management of medicines. Medicine related incidents were appropriately recorded, and learning from these incidents was shared with the team.

There were sufficient numbers of staff with the right skills, qualifications, and experience to meet people’s needs. The provider demonstrated a clear commitment to staff wellbeing, and staff we spoke with expressed positive views about their workplace and the management team.

People received care that was safe, person-centred, and delivered with dedication. People and their relatives were involved in their care planning and risks to people were regularly assessed and effectively mitigated contributing to a sense of safety for those using the service. People and their relatives spoke positively about the staff and the senior management team.

Staff knew people using the service well and understood their needs. Staff supported individuals’ independence and worked to minimise any barriers to receiving personalised care. People were given choice and options and were treated with kindness, empathy, and compassion. Their privacy and dignity were respected in all aspects of care, and staff consistently reported enjoying their roles.

Updated 1 October 2025

People using the service and their relatives provided positive feedback about the home and staff.

People’s choices were respected, and they were supported to be independent and take part in activities. People and their relatives felt their needs were met and they were safe and well-treated. People had access to other health and social care professionals when needed and felt the staff worked well with them to help keep people healthy.

People's needs were assessed before they moved to the home to ensure staff understood their needs and preferences. Their care and support needs were kept under review, with changes made when this was necessary.

There was a close relationship between people and staff. Staff understood the importance of treating each person as an individual.

People and relatives were complimentary about staff. Staff were described as kind, patient, respectful, and attentive. Comments from people and their relatives included, “It’s really well run, and we are very happy that he is here.” Other comments included, “It’s all very well organised and we have never had a complaint or a problem, they are excellent all round.” and “It is a really very good, very well-run place, the staff are excellent, and I am very happy with it.”

Staff worked well as a team and were complimentary of one another. A member of staff told us the best thing about working at the service was the staff. They commented “I would say the team work. Support from management. We have a good team to help each other”