25 March 2013
During a routine inspection
We found that a patient satisfaction survey had been done in an anonymous manner. From this survey we found mostly favourable comments, but noted that some patients felt the dentist often ran late. The practice acted positively on this feedback, which shows the practice invites feedback and responds to it.
The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.
We found that all patients were given sufficient information to give an informed consent, and the staff were well trained. The practice was led by the practice owners and the staff were observed to be well organised.