Archived: Marden Dental Care

We carried out this follow up inspection to check that improvements had been made.

We found that the improvements required following our previous inspection had been fully completed and that patients who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We were unable to speak with patients who used the service or observe any care or support given.

Patients said they had not had to wait long for their allocated appointment time and there was a flexible approach in the way new appointments were offered. We found that patient's treatment options, plans and costs were explained thoroughly and discussed with them. This meant that they were well informed prior to taking any decisions regarding their treatment.

Patients we spoke with told us they felt safe at the practice; however we found the practice did not have a clear process for raising a safeguarding concern in place.

Patients said that the practice was always clean and the dental team made the patients feel relaxed and comfortable. We found that the practice had good infection control measures in place which protected patients from the risk and spread of inspection.

Records we looked at showed the provider made regular checks of the service to ensure the patients received the treatment they needed and that the service was safe.