Mickleboro Lodge

Updated 17 July 2025

Mickleboro Lodge is a residential care home providing accommodation and personal care for up to 8 people who have primarily mental health needs. The service was registered with CQC on 10 July 2024, and this is the first inspection since registration. We therefore looked at all Quality Statements within the 5 key questions of safe, effective, caring, responsive and well led. We carried out an unannounced site visit to the service on 28 July 2025, at the time there were 7 people living at Mickleboro Lodge.

The overall rating for this service is Good. We found significant improvement in all aspects of the service and outcomes for people using the service since a change in the provider. At the time of inspection, the service currently had no registered manager. The provider was currently managing the service until a manager was recruited. In addition to the provider, the service had inclusive leaders who had the skills, knowledge, experience and credibility to lead effectively. The provider had worked hard at building trust between the leadership team and staff to improve outcomes for people and staff. The provider cared about and promoted the wellbeing of their staff and staff told us they enjoyed their roles. Staff told us they felt valued and supported in their roles, including through specialist training, supervisions and team meetings. There was a good learning culture in which incidents were thoroughly investigated and learnt from to improve the service. Staff managed medicines well. The provider, leaders and staff worked well in partnership with other professionals to deliver good outcomes to people.

Updated 17 July 2025

People lived in a home that was safe, inclusive and centred around them. People and those important to them were positive about the quality of care. Feedback from people who lived at Mickleboro Lodge, their relatives and staff was overwhelmingly positive. Three relatives that we spoke with all commented on the positive changes made by the new provider and the direction the service was taking to improve outcomes for people. One relative commented, “The management are doing what they say they will do. That’s a good start.” Another relative told us, “My (Person) is happy, that is all I want.”

The ethos, attitudes and behaviours of the provider, leaders and staff supported people to lead confident, inclusive and empowered lives. The provider made sure there was continuity of care, when people moved between different services, and they worked well across teams and services to support people. The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were involved in assessments of their needs and were proactively supported to meet their own aims, ambitions and interests. People were informed about risks and how to keep themselves safe and were empowered to take positive risks. Staff protected people’s dignity and treated people kindly and with respect. People were told about their rights around consent, and this was respected.