30 January 2013
During a routine inspection
People told us that they were involved in decisions that were made about their care. They said that they understood the choices available to them because the dentists at the practice took time to explain treatments to them.
One person said, "I have never had a reason to complain. I am always treated by polite staff, and I really trust my dentist".
Another person told us that they had moved dentists twice and had now found a dentist that they felt confident with. They said that this was because, "All my previous dentists kept moving on, so I never saw the same dentist twice. Here you always see the same dentist so I have built up a relationship of trust with them".
We found that the practice provided clear information for people to make informed choices about their care. We found that the practice had clear procedures to ensure that people's safety and welfare had been protected.