• Dentist
  • Dentist

Chopra & Associates Canterbury

1 Military Road, Canterbury, Kent, CT1 1LN (01227) 453416

Provided and run by:
Mr. Paramjit Chopra

All Inspections

05 November 2019

During a routine inspection

We carried out this announced inspection on 5 November 2019 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.


Chopra & Associates is in Canterbury and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.

The dental team includes six dentists, two visiting oral surgeons, five dental nurses, two of which are trainee nurses, and two receptionists. The practice has four treatment rooms.

The practice is owned by an individual who is the principal dentist. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected five CQC comment cards filled in by patients and spoke with two other patients.

During the inspection we spoke with four dentists, three dental nurses and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 9.00am to 5.30pm

Our key findings were:

  • The practice appeared to be visibly clean, but improvements could be made in some areas of the practice maintenance.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

18 October 2012

During an inspection looking at part of the service

During the last review of compliance on the 20th August 2012 the Commission had found the service to be non compliant with regard to Outcome 8 Infection control.

We undertook a further inspection on 18th October 2012 which is the subject of this report. As part of the assessment of this service the provider submitted a range of evidence which explained how it was meeting this outcome. We found that a range of processes were in place with no identified gaps in assurance when this outcome was inspected. We therefore found this location to be compliant with Outcome 8 Infection control and intend to take no further action at this time.

20 August 2012

During a routine inspection

People told us they were very satisfied with the practice. They said they never had to wait

long for appointments, and in an emergency they have always been seen the same day.

Patients said that they were happy with the service provided. They thought that they had been given enough information about their treatment options and about the contributions and/or fees they would have to pay. They considered that their treatment had met their dental needs and were satisfied that there were good standards of hygiene in the practice.

All of the four patients with whom we spoke gave us positive feedback about the practice. All those spoken said that the quality of care was very high and that staff had the skills and experience to meet their needs and provide a good service. We ask a range of 20 questions about the service provided by the service and all comments made were very positive with no concerns raised.