21 March 2013
During a routine inspection
The surgery had processes in place to ensure treatment was delivered safely. All areas were clean and tidy and there were robust infection control processes in place to ensure people were treated safely.
The provider carried out frequent patient satisfaction questionnaires and acted upon suggestions, such as extended opening hours. The provider had a comprehensive complaints policy in place and we saw that both complaints and less formal patient comments were followed up in an appropriate manner. This ensured that the practice continued to examine its processes and provide a good service to people.