17 July 2013
During a routine inspection
We found that patients were involved in the planning of their care and treatment and were consulted about the treatment options available to them.
We looked at documentation including patients' treatment records, which showed the practice was meeting individual needs and respecting patients' choice.
Patients we spoke with told us their treatment including all available options had been fully explained and discussed with them, in private, before any work was undertaken. They were satisfied with the care and treatment they had received.
We found the service was hygienic, clean and followed appropriate guidance in relation to infection control.
Patients told us they felt safe and were well cared for at the practice. None of the people spoken with had ever had cause to raise a concern. One person commented, 'If I did I would not be here'.
There were effective systems in place to assess and monitor the service and to effectively deal with complaints.