The Parvaaz Project

The Parvaaz Project is a community-based service for people with a learning disability, situated in Slough, Berkshire. The service provides multiple different types of support, including personal care, community transport and a day centre. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service provides care for children and younger adults. At the time of our inspection, one person received personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

one person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to ensure people's dignity, confidentiality and privacy were respected, and their independence was promoted.

The Registered Manager ensured that care was delivered by staff who knew how to keep people safe and protect them from avoidable harm. Systems were in place for the safe management of medicines.

Incidents and accidents were investigated, and actions were taken to prevent recurrence. Enough staff were available to meet the needs of one person. Training records and our observations confirmed staff followed infection control and prevention procedures.

System were in place to ensure people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Rating at last inspection and update

The last rating for this service was good (published 12 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

The Parvaaz Project is a community-based service for people with a learning disability, situated in a residential part of Slough, Berkshire. The service provides multiple different types of support, including personal care, community transport and a day centre. Only personal care is regulated by law, and our inspection has included evidence about this and not other support offered by the service. The service provides care for children and younger adults. At the time of our inspection, about six people received personal care, although the service provided support to about 30 people and this was increasing.

The service must have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of our inspection there was a registered manager. However, this registered manager was not in post. The registered manager had not cancelled their registration with us when they left their position, and therefore we removed them from the register as part of our inspection. We could see from our records that the current manager at the time of our inspection was completing their application to register with us.

This is the first inspection of the service since they registrered with us.

People were protected against abuse or neglect. Staff attended regular training that ensured their knowledge of safeguarding people was up-to-date. People had personalised risk assessments tailored to their support requirements. We saw sufficient staff were deployed to provide people’s support. We made recommendations about the employment application form and the service’s medicines policy.

Staff received appropriate support from the service and management to ensure their knowledge, skills and experience were appropriate for their roles. The service was compliant with the provisions of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People had access and support to visit community healthcare professionals.

Staff at The Parvaaz Project were caring. The service had received many compliments about the care received, and relatives we surveyed felt staff were kind. People could not participate in care planning themselves, but staff worked with other healthcare professionals to ensure that support was suitable. The service had appropriately considered communication barriers and put strategies in place to ensure key messages were delivered to families who relied on the support from care workers.

People had detailed care plans which were regularly reviewed. We saw care plans contained detailed information relevant to each person. The service had an appropriate complaints system in place.

The service was well-led. There was a positive workplace culture and staff felt that management listened to what they had to say. We saw there were a limited number of checks by the management and provider to measure the safety and quality of care. We made a recommendation about the use of an action plan or service improvement plan.