- Dentist
Victoria Dental Practice
Assessment report published 10 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 12 May 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks.
Infection control procedures in place were effective.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Victoria Dental Practice is in Darlington and provides private dental care and treatment for adults and children.
There was step-free access via the rear of the practice and car parking spaces available, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 4 dentists, 7 dental nurses, 1 dental hygienist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 1 dental nurse and the practice manager.
People's experience of this service
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 14 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 50 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Dentists that take pride in their work and always provide excellent care and very friendly staff! Highly recommend Victoria dental.”
“An extremely professional and patient-centred service.”
“We have always found the practice including the admin to be of the highest standard. Our care has been exemplary and when we have needed advice or reassurance either at home or abroad the staff have always been there for us.”
“Wouldn't go anywhere else, all staff from receptionist to hygienist are brilliant, they make a stressful visit stress free.”
“They give excellent advice, take care of their patients and do not treat you as a number but as a person.”
“The practice still is and always has been excellent. The Dentists and assistants have always been very good and the treatment given is first class. The appointments system, reminders and reception staff are also very good.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.