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Inspection Summary

Overall summary & rating


Updated 8 March 2019

About the service:

Keal View is registered to provide accommodation and support for up to 11 people who have a learning disability. People are invited to have short breaks in the service so that they can have a holiday, giving their main carers time to themselves.

At the time of this inspection there were three people staying for short breaks at the service.

The service applied the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control over their own lives, choice, and independence.

People’s experience of using this service:

•People received safe and effective care from staff who understood how to recognise and report issues of concern and potential abuse.

•People were supported with positive risk taking in ways which enabled people to stay safe, maintain their independence and enjoy their short breaks at the service.

•People and their circle of support were involved in planning and reviewing the care they received.

•People received responsive care and support from a team of trained staff who demonstrated the principles of person centred care within their work.

•Staff were caring. People were treated with respect and kindness and their rights were upheld. Staff understood people's preferences and choices and respected the decisions they made.

•The registered manager and staff were supported to maintain and develop their skills and knowledge using the framework of training and development the registered provider had in place.

•People and staff, expressed confidence in the registered manager and staff demonstrated a team approach to the development of the services provided.

•Systems and processes were in place to monitor the quality of the service provision and to make any necessary improvements when shortfalls were identified.

•The registered providers open and inclusive culture enabled people and staff, to share ideas and work in partnership with each other as part of the continuation of service development.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

Good (report published August 2016).


Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained rated good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 8 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 8 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 8 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 8 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 8 March 2019

The service was well-led.

Details are in our Well-Led findings below.