You are here

The Chimes Residential Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 14 January 2021

About the service

The Chimes Residential Home provides accommodation with personal care for up to 44 people. People who

use the service had physical health and / or mental health needs, such as dementia. At the time of the inspection, 43 people used the service.

People’s experience of using this service and what we found

People’s risks were not always managed safely. People’s risk assessments were not reviewed or completed to ensure they were kept up to date and reflected any changing needs. People’s care plans and risk assessments were reviewed monthly. However, not all actions relating to people’s care had been documented when there was a change in circumstances.

Medicines were administered safely, and records demonstrated that people had received their medicines as prescribed. Staff medication training and competency checks were up to date.

The service was clean and free of malodour. There were a number of personal protective equipment (PPE) stations positioned throughout the home and staff wore appropriate PPE.

The registered manager’s care file audit system had not always been effective in finding the issues and information that had not been updated.

People told us they felt safe in the home.

Relatives were positive regarding the communication they’d received from the service during the pandemic.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 07 December 2019). The service remains rated requires improvement. You can read the report from our last comprehensive inspection by selecting the 'all reports' link for The Chimes Residential Home on our website at

Why we inspected

We received concerns in relation to people's care and how the service was promoting people's

safety. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

The ratings from the previous comprehensive inspection for those key questions not looked at on this

occasion were used in calculating the overall rating at this inspection. The overall rating for the service has

not changed. We did not inspect effective, caring and responsive due to us wanting to limit ourselves and spend the least amount of time in the home as possible.

Follow up

We will aim to re-inspect this service within the published time scale for services rated requires improvement. We will continue to monitor the service through the information we receive.

Inspection areas


Requires improvement

Updated 14 January 2021

The service was not always safe.

Details are in our safe findings below.



Updated 14 January 2021



Updated 14 January 2021



Updated 14 January 2021


Requires improvement

Updated 14 January 2021

The service was not always well-led.

Details are in our well-led findings below.