Pimlico Dental Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. Large-print and alternative-format information, reading glasses, and a magnifying glass were available for patients with impaired vision. One site was wheelchair accessible, with step-free access, a ground-floor treatment room, and an accessible toilet. Staff could access translation and interpreting services, and information could be provided in different languages on request. Several staff members also spoke a range of languages and were able to assist patients when needed.

Staff were clear about the importance of providing emotional support to patients when delivering care. One member of staff described how they supported a patient with significant dental anxiety by taking time to understand the causes of their fears. They provided longer appointments, offered reassurance throughout treatment, and focused on building trust with the patient. Wherever possible, arrangements were made for the patient to see the same dentist to ensure continuity of care, helping them feel more comfortable, supported, and confident when attending appointments.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability; some members of staff had completed training in learning disability awareness.

The practice displayed its opening hours and provided information on their website, social media pages, NHS Choices and displayed at the practice.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an emergency or urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support emergency and urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.