- Dentist
Pimlico Dental Care
Assessment report published 3 November 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 08 September 2026.
We found the practice had met regulations.
The practice had some systems in place to identify and manage risks, however, this needed strengthening to ensure all risks were appropriately mitigated.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation; however, this was not consistently followed during recruitment.
Staff told us that the leadership team was approachable.
Staff provided care and treatment in line with current guidance.
Feedback we received showed that staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Improvement was required to ensure there was oversight of the governance.
Pimlico Dental Care is in the London Borough of Westminster and provides NHS and private dental care and treatment for adults and children. The practice operated across two sites registered as a single location, with the site at 124A Regency Street, London, SW1P 4AP comprising 1 treatment room and the site at 120 Regency Street, London, SW1P 4AP comprising 2 treatment rooms.
There was step-free access to the practice. Paid car parking was available on surrounding streets. The practice was also accessible by public transport, with local bus and rail services providing convenient access for patients.
The practice had 3 treatment rooms in total. At the time of our inspection, there was a total of 13 staff, of which there were 5 dentists, 2 qualified dental nurses, 1 trainee dental nurse, 3 dental hygienists, 1 receptionist and a treatment coordinator. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses including the trainee, the treatment coordinator and the receptionist.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received.Patient feedback provided a positive view of the dental team and care provided by the practice highlighting the friendly and professional staff, timely appointments, clear information about treatment options, and the caring, high-quality care they received. Many patients said they would recommend the practice to others.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.