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Archived: Ainsty Dental Practice

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Reports


Inspection carried out on 9 October 2012

During a routine inspection

To help us understand the experiences of people using the service, we spoke with people who had attended the surgery at the time of our inspection.

We spoke with people in private at the practice address. Everyone we spoke with said that they were treated with respect and kindness. They said they gave agreement for their treatment and they had their treatment options fully explained to them. People told us they were supported to make decisions and choices regarding their care and treatment. One person said, “He explains everything in detail, he is so patient.” Another said, “He is explicit and gives options.”

People told us they did not have to wait too long for appointments and that they are always welcomed in a friendly manner. One person said, “I lost my filling yesterday and I was given an appointment for today.”

People commented that they thought the surgery and practice building were clean. One person said, “It is always clean.”

We were told by the people we spoke with at this inspection they felt safe and relaxed when receiving treatment. One person said, “He is the best dentist I have ever had. He makes sure I am relaxed before I sit in the chair”

People told us that they had not had any need to complain; but if necessary they would speak either to the dentist or the practice manager.