The Care Quality Commission
  • Dentist
  • Dentist

Archived: Trinity House Dental Practice

17 Peter Street, Yeovil, Somerset, BA20 1PN (01935) 415605

Provided and run by:
Mr. Richard Garratt

Important: The provider of this service changed. See new profile

All Inspections

4 March 2013

During a routine inspection

On the day of our visit we spoke with four patients all of whom were very complimentary about the practice. One patient said "Very helpful staff, who take time to explain treatments" and another said "It is very clean and comfortable". All four patients said they felt that they were treated with respect and dignity. They told us that they were informed about the choices, alternatives and possible outcomes of their treatment and we saw that this was being done in a confidential manner. We were told that the staff were friendly, which we observed to be the case, and that they treated people with courtesy.

We noted that a testimonial book was present in the waiting room in which we saw comments such as "A friendly service - felt really at ease" and another said "It has given me greater confidence about getting treatment when I need it". We found that plans were in place for comments to be made on-line via the practice web-site and for a patient satisfaction survey in the practice. It was explained to us that feedback was discussed at the practice meetings and that any adverse comment would be acted on immediately.

We found the practice was friendly, welcoming and informative and the patients we interviewed felt the same.

We saw that patients were listened to in all areas of the practice, which we found to be clean and comfortable throughout. The patients we spoke with also stressed how clean and comfortable they found the practice.