Our current view of the service
Updated
31 March 2025
We carried out this announced on-site inspection on 30 April 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
St Albans Orthodontic Centre is in St Albans and provides NHS and private orthodontic care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 1 treatment room with 3 dental chairs.At the time of our inspection, there was a total of 5 staff, of which there were 2 orthodontists, 2 dental nurses, and 1 receptionist. We gathered feedback from staff and spoke to all staff members during our inspection.
People's experience of the service
Updated
31 March 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 9 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Always great patient care. Whole process explained in detail right from the beginning, all staff are very nice and welcoming....” and “Good communication. Seen on time every time. Polite and caring staff...”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Comments included, “Always responsive to requests regarding appointments including emergency care and treatment.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.