Foxwood Lodge Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed positive and caring interactions between people and staff. Staff approached people respectfully and maintained people’s privacy and dignity during support.

People, relatives and healthcare professionals consistently gave positive feedback about the care they received and the way staff supported them.

Staff showed compassion when supporting people through emotional distress and major life changes, responding with reassurance and emotional support tailored to individual needs. Staff spoke positively about the people they supported and demonstrated a genuine commitment to helping people achieve the best possible outcomes.

The provider treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well and understood their life histories, interests, cultural backgrounds and aspirations.

Care plans reflected people’s identities and personal preferences. For example, one person who identified as non-binary had this respected and reflected throughout their care planning. People's cultural needs were recognised and supported. One person was supported to prepare traditional meals from their country of origin and attend a church service regularly.

People were supported to express themselves in ways that were meaningful to them. Bedrooms reflected people’s personalities, interests and achievements.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff worked closely with people to identify goals and create personalised roadmaps towards greater independence. People were supported to make everyday choices and develop the skills required to move into more independent living arrangements. One person progressed from requiring intensive staffing support to preparing for supported living and managing their own medication with staff oversight. Another person described the impact of this support, saying, “I no longer have time restrictions to my phone and vape. One of my goals now is to go into supported living.”

People were supported to gain increased levels of independence to cook, clean, manage aspects of their medication, access education, use public transport and maintain meaningful relationships. The provider’s focus on positive risk taking had helped people experience substantial reductions in restrictions and increased control over their lives.

Healthcare professionals were highly positive about the provider’s work in promoting independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and could recognise changes in mood, presentation or behaviour which indicated additional support was needed. During our observations, staff responded promptly when people became emotionally distressed, offering reassurance, choices, meaningful activities and alternative approaches to reduce anxiety and distress.

Communication was adapted to meet individual needs, particularly during periods of emotional distress. Staff demonstrated flexibility in their approach and adjusted support according to people’s changing needs and preferences.

Healthcare professionals confirmed staff responded promptly to concerns and acted on professional advice in a timely way. One healthcare professional told us staff were “professional, proactive, and committed to achieving the best possible outcomes” and acted quickly when health concerns arose.

Care plans included detailed guidance to help staff deliver consistent and responsive support.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

There was a stable and experienced staff team, with many staff having worked at the service since it opened. Staff consistently told us they enjoyed their roles, felt valued and were well supported by the management team. One staff member told us, “The managers are here to support us and always listening to us.”

Staff received regular supervision, appraisal and training and described a positive team culture. The provider had implemented a range of wellbeing initiatives, including staff awards and recognition events. Staff achievements were celebrated and opportunities were created for staff to discuss wellbeing and access support when required.

Feedback from staff and our observations indicated a positive environment where staff felt equipped to provide high-quality, person-centred care.