- Care home
Foxwood Lodge Residential Care Home
Assessment report published 6 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 7 and 14 September 2026. Foxwood Lodge Residential Care is a residential service supporting people with mental health needs.
We carried out this assessment partly due to concerns we received regarding people’s safety at the service. We did not find these concerns were substantiated. We reviewed all quality statements.
People, relatives, staff and healthcare professionals consistently spoke positively about the care provided. The service demonstrated a strong commitment to supporting people to increase their independence, reduce restrictions and achieve outcomes that were important to them. Many people had made significant progress, including increased community involvement, greater choice and control, improved emotional wellbeing and progress towards more independent living arrangements.
People received safe care. However, we found some improvements were required in relation to medicines management and governance oversight. We identified concerns regarding some protocols for ‘as and when’ required medicines, medicines storage temperatures and the effectiveness of quality assurance systems to resolve issues identified. Leaders responded immediately to our feedback and took appropriate action.
People received highly personalised care from staff who knew them well and understood their individual needs, preferences and aspirations. Staff received appropriate training and supervision. Staff worked collaboratively with relatives, advocates and a range of health and social care professionals to provide coordinated support and safe transitions.
The service demonstrated a caring, person-centred and ambitious culture that enabled people to achieve meaningful outcomes in their lives. Leaders were visible, passionate and focused on delivering a therapeutic model of care that promoted recovery and independence. Strong leadership, effective partnership working and a focus on independence and recovery had resulted in positive outcomes for people.
People's experience of this service
We spoke with 3 people using the service and 3 relatives about their experience of the care provided. We observed care in the communal areas to help us understand the experience of people.
People spoke positively about their experience of living at the service and told us they felt safe and supported. One person told us, “Safe? Definitely.” People described staff as kind, approachable and supportive, particularly during periods of emotional distress or when facing significant life events. Healthcare professionals and relatives also spoke positively about the care people received and the difference it had made to their lives.
People told us staff understood them well and treated them as individuals. Care and support reflected people’s personal histories, interests, cultural backgrounds and aspirations. People were supported to maintain relationships, follow their faith and cultural preferences, and take part in activities meaningful to them.
People told us they were involved in planning and reviewing their care. They attended regular key worker meetings, contributed to risk assessments, roadmaps and were supported to make choices about their daily lives and future goals.
People described significant improvements in their independence, confidence and wellbeing. People had reduced restrictions, increased their access to the community, progressed with education opportunities and were preparing for more independent living arrangements. One person explained they had moved from requiring intensive support to managing many aspects of their daily life independently. Professionals described these outcomes as remarkable and praised the service’s commitment to helping people achieve goals that may previously have seemed unattainable.
We observed a calm, welcoming and supportive atmosphere. Interactions between people and staff were respectful, warm and person centred. Staff demonstrated a genuine commitment to supporting people to recover, develop independence and achieve outcomes that mattered to them.