Updated 26 August 2026
We carried out this assessment on 19 October 2026. Everkind Healthcare Limited is a care at home service providing personal care to younger and older people, including those living with dementia, mental health conditions, physical disabilities and sensory impairments. At the time of the assessment, 2 people were using the service and receiving personal care from the service.
The service was registered to provide support to people living with a learning disability, although no one had a diagnosis at the time of the assessment. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to community facilities. We were assured the provider and staff demonstrated these principles.
During the assessment, we identified a breach of regulation relating to governance. We discussed the concerns with the management team during the assessment to enable them to take action. The provider responded positively, and following the assessment took prompt action to address the concerns identified.
Governance systems were not always effective and did not provide leaders with sufficient oversight of the quality and safety of the service. As a result, leaders had not identified or addressed shortfalls in medicines management, care records and care planning.
Medicines audits had not identified that body maps did not clearly show where prescribed topical creams should be applied. Daily records also did not consistently demonstrate that the bowel monitoring required by a person’s care plan had been completed or why prescribed laxative medicines had been administered. During the assessment, we identified two occasions when a staff member had administered a pain-relief medicine without following the interval specified by the prescriber. No clinical harm was identified, and the provider investigated the error on the same day and took appropriate action.
Leaders acknowledged that documentation and oversight required improvement. They told us an external audit had identified documentation concerns. However, they were unable to provide the audit or action plan. Therefore, the provider could not demonstrate what areas for improvement had been identified, what actions had been agreed, whether these had been completed or how their effectiveness had been monitored.
Despite these concerns, we identified areas of good practice. Care plans contained information about people’s physical and mental health, communication needs, daily routines, relationships and desired outcomes. Staff supported people to retain their independence, access healthcare and make decisions about their care. People and relatives generally described leaders as responsive.
The service worked with relatives and healthcare professionals to coordinate people’s care. Care plans were updated following professional assessments, and staff monitored people’s health and sought professional advice when their needs changed. People were supported to attend healthcare appointments, and reasonable adjustments were made to address barriers associated with mobility, anxiety, communication and unfamiliar environments.