Our current view of the service
Updated
2 April 2025
We carried out this announced on-site inspection on 16 April 2025.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
The practice is in the London Borough of Kingston upon Thames and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available at the practice.
The practice had 2 treatment rooms.At the time of our inspection, there was a total of 11 staff, of which there were 3 dentists, 3 dental nurses, 1 dental therapist, 2 receptionists, 1 visiting dentist with a special interest in oral surgery and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the 2 principal dentists, 1 dental nurse, 1 receptionist and the practice manager.
People's experience of the service
Updated
2 April 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. On the day of our inspection, we saw patient feedback from a further 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included: “The care and whole experience is excellent”; “They are professional and are very good at explaining the problem, giving various options/solutions and undertaking the work involved in an efficient timely manner”; “We have gone from being rather dental-phobic to looking forward to going”; “Everyone is kind and friendly which make for a positive and pleasant experience”.
Patients commented positively about the standards of cleanliness.
They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
When they were prescribed medicines, patients felt that sufficient information was given.
Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.