The Care Quality Commission
  • Dentist
  • Dentist

Dental Surgery - Main Street Billinge Also known as Saxon Dental Care

155 Main Street, Billinge, Wigan, Greater Manchester, WN5 7PA (01744) 895538

Provided and run by:
Mr. Thomas Saxon

All Inspections

During an assessment under our new approach

We undertook a follow-up on-site inspection on 29 July 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Dental Surgery - Main Street Billinge on 18 March 2026. We had found the registered provider was not providing well-led care and was in breach of regulation 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Wigan, Greater Manchester and provides private dental care and treatment for adults and children.

Due to the nature of the building, there was no step-free access to the practice. Car parking spaces were available near the practice.

The practice had 1 treatment room. The total number of staff was 2. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist and practice manager, who was also a qualified dental nurse and worked on reception.

During an assessment under our new approach

We carried out this announced on-site inspection on 18 March 2026.

We found the practice had not met all regulations.

The practice had some systems to identify and manage risks, including fire, legionella, COSHH and safeguarding. However, these were not always working effectively and required improvement.

Leadership and oversight of the service was not always effective. Processes for continuous improvement required improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Wigan, Greater Manchester and provides private dental care and treatment for adults and children.

Due to the nature of the building, there was no step-free access to the practice. Car parking spaces were available near the practice.

The practice had 1 treatment room. The total number of staff was 2. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist and practice manager, who was also a qualified dental nurse and worked on reception.

The provider was notcomplying withRegulation 17 Good governance.Full details of the regulationthe providerwas not meeting arewithin theinspectionreport.

We have asked the provider for an action plan in response to the concerns found at this assessment.

21 August 2015

During a routine inspection

We carried out an announced comprehensive inspection on 21 August 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations /

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

The practice has one full time dentist who is also the registered provider. (A registered provider is registered with the Care Quality Commission to manage the service. Registered providers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run). There are two permanent dental nurses and two part time dental nurses who provide cover as required. One of the dental nurses is also the practice manager. The practice offers private dental care services to patients of all ages and currently has 1400 patients on its practice list. The services provided include preventative advice and treatment and routine and restorative dental care, including dental implants. The practice has one treatment room with a separate designated decontamination area.

The practice is open Monday to Thursday 9.00am to 5pm and on Friday from 9.00am to 2.30pm. Appointments are made outside these core hours by arrangement.

We viewed 24 CQC comment cards that had been left for patients to complete, prior to our visit, about the services provided. We reviewed patient feedback gathered by the practice over the last 12 months. Patients who completed CQC comments cards were positive about the care they received from the practice. They commented they had confidence in the staff and that staff were caring and respectful, put them at ease and listened to any concerns.

Our key findings were:

  • The practice had systems to assess and manage risks to patients, including for infection prevention and control, health and safety and the management of medical emergencies.
  • Dental care records showed on-going monitoring of patients’ oral health. Staff had received training appropriate to their roles.
  • Patients commented they felt involved in their treatment and that it was fully explained to them. The practice had an efficient appointment system in place to respond to patients’ needs.
  • We reviewed 24 CQC comment cards that had been completed by patients. Common themes were patients felt they were listened to and received very good care in a clean environment from a helpful practice team.
  • The dental practice had effective clinical governance and risk management structures in place. There were systems to monitor the quality of the service.

 

23 May 2012

During a routine inspection

We spoke with people who used the service and reviewed comments in the surgeries comments book. All were positive about the care they received and felt "welcomed" by the staff. People who used the service paid privately and were part of a denplan scheme. The Denplan scheme carried out checks on the quality of the service. Their website showed the service was part of their excel accredited quality assurance scheme.

Comments included,

"They are fantastic"," nothing is ever done that I don't agree with [the dentist] is not allowed to retire" and "I am always given the right information".

During our visit we saw there was a variety of information available in the reception area. This included general information about average cost of treatment and more

specific leaflets for people with a medical condition that could affect their dental health.