Alternative Smart Solutions LTD

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff knew people and their needs well. Care plans were person-centred and contained information on people’s wishes, likes and preferences. A relative told us, “The provider is always available for us to provide feedback to make the care work better, they are responsive. “

The registered manager told us there were goals for each person and these were based on individual needs and wishes.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People received care from a small number of regular staff and communication between staff meant there was continuity of care. Staff worked with each other, people and others to support this continuity in care. Care plans and risk assessments had been written in conjunction with people, relatives and health and social care professionals’ advice and guidance, and this had supported people’s needs to be met.
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The assessment undertaken prior to care starting asked about people’s individual communication needs and how they wanted information shared with them. This information was included in people’s care plans. The provider had systems that shared information with people and their relatives. People and their relatives told us information was shared regularly with them. An example of this was the complaints procedure, which people and relatives said they had copies of.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

Although there were no formal complaints, feedback received from people and their relatives was acted upon to their satisfaction. Relatives told us they felt involved in and informed about the care of their loved ones.

Surveys providing feedback on care had been completed by people and their relatives. The registered manager had an open-door policy for people, their relatives and staff.

A person told us, “Staff listen to me and pick up if anything is wrong and sorts it, they are responsive to me.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People had plans in place to get the help they needed when an emergency happened. The provider worked with people and relatives so they had support during times of greater need. The registered manager understood their responsibility to be aware of discrimination and inequalities which could have an impact on people accessing care and support.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Relatives told us that their loved ones were treated fairly, and their rights were respected.

Staff had completed Equality, Diversity and Inclusion training.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The registered manager told us they were proactive in preparing for the future care needs of people and had discussed this with people and their relatives where appropriate. Although no one supported by the provider was receiving end of life care, the electronic care plan system had sections where this could be recorded if needed.

Care records included information on whether a person had specific wishes should their health deteriorate during a care visit.