Alternative Smart Solutions LTD

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff had received dignity in care training. We were told by relatives the care was kind, compassionate and dignified. One relative told us, “Everything is caring, respectful and dignified.” One person told us, “Yes, they always treat me with respect and dignity.”

There was a caring culture displayed by the registered manager and both people and their relatives told us that this was the approach of staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well. Information contained in people’s care and support plans was person- centred, and people’s goals were based on their abilities and likes. Support was arranged which respected people’s individual routines and preferences.

The provider worked with people and those around them to understand their cultural needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff worked at people’s pace when caring for them. They established consistent and trusting relationships with them. This meant people felt able to express their choices and had control over their support. The provider ensured care that maintained people’s mental health and wellbeing.

A person told us, ”I sorted out the homecare myself. I tell them what I want and they sort it.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff were responsive to their changing needs and their relatives agreed. Relatives told us when they could not respond to their loved one’s having an unexpected need for help, the provider would often help by providing additional care at short notice.

A person told us, “Once there was a discussion about the timings of my care, but we talked about it at the time and I am happy with it now.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were given supervision by the registered manager. Staff were able to share information and lessons learnt through the daily notes and these were reviewed by the registered manager.