You are here

Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

About the service:

S&S Care is registered as a domiciliary care agency providing the regulated activity 'personal care' to people who live in their own homes. At the time of the inspection visit there were 20 people using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run. The registered manager and deputy managers are both directors (providers).

People’s experience of using this service:

¿ People’s safety was promoted by staff who were trained to recognise signs of potential abuse and how to manage and report any situations in which people may be at risk.

¿ People received their care from a small consistent staff team who they were able to build trusting

relationships with.

¿ People were provided with the right care at the right time because the management team closely managed and reviewed staffing arrangements to ensure people’s needs were safely met.

¿ People’s safety was promoted as the management team had systems and processes which helped to minimise risks.

¿ People benefitted from staff who used effective practices to reduce the risks of infections spreading.

¿ People were supported by staff who had the skills and experience to help them to maintain and develop their independence.

¿ People were supported with their medicines and good nutrition where this was a requirement of the care they received.

¿ People were supported to have control and choice over their lives and staff supported them in the least restrictive way possible.

¿ People and their relatives told us staff knew people’s care preferences well, and supported people in the ways they preferred.

¿ People were complimentary about how staff treated them as individuals and respected their privacy, dignity and lifestyle choices.

¿ People, their relatives and staff were encouraged to make any suggestions for improving the care provided and the service provided further.

¿ The management team worked well together to maintain systems to monitor and continuously improve the quality of services provided for people.

¿ The registered manager had showed a responsive approach to our previous inspection and made the required improvements.

Rating at last inspection: Requires Improvement. The last report for S&S Care was published on 28 April 2017.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The rating has improved to Good overall.

Follow up: We will continue to monitor the service through the information we receive until we return, as part of the inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 4 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 April 2019

The service was effective.

Details are in our Safe findings below.

Caring

Good

Updated 4 April 2019

The service was caring.

Details are in our Safe findings below.

Responsive

Good

Updated 4 April 2019

The service was responsive.

Details are in our Safe findings below.

Well-led

Good

Updated 4 April 2019

The service was well led.

Details are in our Safe findings below.