Evidence of regular medical history questionnaires being carried out prior to dental treatment had also been introduced. This ensured that patients were protected from unsafe treatment.
Many conversations were on a first name basis and we heard staff offer patients a range of times and dates for follow up appointments that suited them.
We spoke with two patients during the inspection. Comments included: "I've been coming five to six years. This is an excellent dentist and my whole family comes, I have recommended the dentist to friends and family."
We looked at records and found them factual, and up to date. We saw that most patients' medical history; treatment plans and personal preferences were regularly reviewed and updated.
We saw that policies and procedures kept were accessible to all staff. We saw that there was resuscitation and emergency equipment available which was regularly checked and in date.
We were shown the decontamination of instruments, which was found to be appropriate. However we noted that once instruments were sterilised and bagged, the time and date of this process was not recorded.