28 May 2013
During a routine inspection
People we spoke with felt they were given enough information about their treatment options, with time to discuss them and the relevant fees.
Two people who had brought their children to the practice gave us good examples of how the dentists ensured that communication was age appropriate. They told us how the practice staff encouraged children and young people with good dental habits and oral hygiene.
Two people we spoke with told us all the staff were aware of their anxieties when visiting the dentist and did their best to alleviate them.
People told us they could get appointments at times that suited them. They told us they were aware of the emergency number and had always had an appointment within 24 hours.
People were protected from abuse by staff who had an understanding of how to safeguard people. All staff spoken with demonstrated good awareness of the safeguarding principles and practices. Staff had also received training in protecting children and young people and recognising signs of abuse through oral examination.