Antwerp House Dental Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was not providing well-led care in accordance with the relevant regulations.

The provider had made insufficient improvements to put right the shortfalls and had not responded to the regulatory breach we found at our inspection on 4 February 2025. We have told the provider to take action. We will be following up on our concerns to ensure the provider has made the required improvements.

During our inspection of this key question, we found concerns related to the management of fire safety, equipment maintenance, the management of medical emergencies, infection prevention and control and complaints.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

At the inspection on 7 April 2026, we found the following:

We saw that complaints were not responded to appropriately as we were shown the most recent complaint which had not been managed in line with their policy. The practice was unable to show us any previous complaints as no log was present.

We saw that whilst some improvements had been implemented, the processes in place were still ineffective for identifying and managing all risks, issues and performance, in particular regarding the management of fire, maintenance of equipment, emergency medicines and equipment, infection prevention and control, staffing, complaints and the control of substances hazardous to health (COSHH). Improvements were needed to the oversight of the practice to ensure that it was consistently well-led for patients and staff. Further improvement was needed to strengthen oversight and ensure that systems were embedded and consistently applied, with clear processes to monitor completion of key tasks, such as servicing, training, audits and risk reviews, within required timeframes, so that the practice can demonstrate sustained improvement and consistent assurance for patients and staff.
 

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.