13 May 2013
During a routine inspection
People who used the services were complimentary about the appointment system, competence and professionalism of staff and the level of information provided when they had attended the practice. One person we spoke with said, 'I've been with the practice a number of years and have never experienced any trouble getting an appointment that suits me, even when the appointment has been urgent'. Another person said, 'I think if I had a concern I would be listened to by any of the dentists'.
The provider sought consent for treatment and patient's records were up-to-date and securely stored. Medical and dental information was documented and people received a copy of their treatment plan.
The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments.
Staff received training to keep their knowledge and skills up-to-date.
The practice had a complaints procedure and people felt they would be listened to if they raised a concern or had a complaint about the services provided.