20 March 2013
During a routine inspection
We saw that policies and procedures were accessible to staff and emergency medical equipment was in place. Decontamination processes were seen to be followed and hygiene procedures were adhered to by staff, to minimise the risk of cross infection.
We looked at records, which were factual, up to date and relevant. Patients' medical information, treatment plans and personal preferences were regularly reviewed and updated.
We spoke with two members of staff who were suitably qualified for their roles and demonstrated an understanding of safeguarding and mental capacity issues.
We spoke with seven patients, all of whom were very positive about the service. One patient described the staff as "Very supportive and attend to all your needs." Another patient told us "The service is very good and the care is brilliant."
We observed that comments and feedback were sought by the practice and were used to inform changes and improvements to the service delivered.