- Homecare service
Medsolve (UK) Limited
Assessment report published 4 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 15 January to 4 February 2026.
The service is a care at home service registered to provide support to children, younger adults and older people, including people who may live with dementia, have mental health, sensory impairment, physical disability or learning disability needs or autistic people.
An inspection has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
The Care Quality Commission regulates the personal care and support that people may receive. The service supported some people with complex needs. At the time of inspection there were 5 people using the service and all of those people were receiving the regulated activity personal care and some people were also receiving nursing care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
This was the first rated inspection of the service. At this inspection we found the service was meeting the underpinning principles of Right support, Right care, Right culture. Systems were in place to provide safe, effective care and person-centred support to people.
Care was centred and tailored to each individual. Risk assessments were in place, and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks, including for positive risk taking. The service was flexible and adapted to people's changing needs and desires, enabling positive outcomes for people. Records were personalised, up-to-date and reflected people's care and support needs. People’s mental capacity and ability to consent was taken into account. People and their representatives were involved in planning their care and support. The staff team supported some people with complex needs. There was clear evidence of collaborative working and communication with other professionals to help meet people's needs.
There were enough staff with the necessary skills, qualifications and experience. Staff were safely recruited. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain high-quality care.Rosters were well-managed and people received support from a consistent staff team and they knew the staff supporting them. Staffing capacity was sufficient and staff deployment was effective to ensure people's needs were met in a safe, timely and person-centred way. Systems were in place for people to receive their medicines safely.
People, relatives and staff were confident about approaching the management team if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.Strong processes were in place to manage and respond to complaints and concerns. The registered manager and management team undertook a range of audits to check on the quality of care provided.
People's experience of this service
We received positive comments that staff were kind and caring, they were patient and treated people as individuals. Relative, peoples’ and professionals’ comments included, “Carers always seems friendly and approachable and most definitely concerned for the welfare of my patient”, “I couldn’t be happier with the support”, “I can see [Name] has a good rapport with the staff” and “Staff are lovely.” Systems were in place for people to receive consistent care from staff they knew. A relative told us, “[Name] has a small team, generally the same people and they only introduce a new member who shadows someone who knows [Name] well, so it’s all familiar faces.” People were supported to make choices and were involved in decision making about their care and support. A relative told us, “Staff are trained, and they take on board if I want something done a certain way.” Relatives and staff said they were listened to, had opportunities to give feedback and any concerns were addressed by management. A relative commented, “I can’t thank them enough because they [staff] listen to me and go above and beyond.” Relatives told us communication was effective, and they were kept informed and involved. A relative told us, “There is very good communication. They absolutely resolve things and they are on it straight away.”