During an assessment under our new approach
Date of Assessment: 15 April to 15 May 2025. Northfield Care Centre provides accommodation for people who require nursing or personal care, this includes supporting people living with dementia. The service can accommodate up to 80 people in purpose-built accommodation. 67 people were living in the service at the time of our inspection visit.
This inspection covered all quality statements under the key questions Safe, Effective, Caring, Responsive and Well led. This was the first inspection of the service under the new provider organisation.
The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs and were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience to provide care and support to people. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected people’s privacy and dignity and treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People were involved in decisions about their care and staff provided information in a way people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with opportunities and resources to try new ideas.