Broadway Care Solutions Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had their needs assessed before care packages were undertaken. The registered manager told us they sat with the person to discuss their needs and support around care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans were developed from assessment outcomes and reflected recognised good practice. Health and medication overviews were comprehensive, supporting the safe delivery of care. Medication support was proportionate to need, for example prompting rather than direct administration, supporting independence.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Care documentation provided clear and consistent guidance on people’s needs, preferences and communication approaches. Daily notes supported effective information sharing between staff and ensured continuity of care across shifts.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff were supported through clear care documentation, policies and risk assessments. Manual handling guidance included requirements to check equipment prior to use, supporting staff safety and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans identified outcomes based on people’s strengths and abilities, including their ability to communicate needs and choices. Daily notes reflected progress towards outcomes and people’s engagement and wellbeing.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Consent arrangements were reviewed and confirmed to be in place. Records demonstrated that people had capacity to make decisions about their care. Consent forms, care plans and risk assessments were signed by people and witnessed by next of kin where appropriate.