• Dentist
  • Dentist

Barkingside Dental Care Limited

47a High Street, Barkingside, Ilford, Essex, IG6 2AD (020) 8550 4433

Provided and run by:
Barkingside Dental Care Limited

All Inspections

18 July 2019

During a routine inspection

We carried out this announced inspection on 18 July 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Barkingside Dental Care is in Ilford the London Borough of Redbridge and provides predominantly private treatment to adults and children. The practice has a small NHS contract.

The practice is located close to public transport services. The practice has three treatment rooms.

The dental team includes the principal dentist, two associate dentists, four specialist dentists, two dental hygienists and three dental nurses. The dental nurses also cover reception duties.

The practice is owned by an organisation and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Barkingside Dental Care Limited was the principal dentist.

We collected feedback from 35 patients including CQC comment cards filled in by patients and people we spoke with on the day.

During the inspection we spoke with the principal dentist, one associate dentist and two dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Mondays to Fridays between 9am and 6pm.

The practice is open to 8.30pm on alternate Wednesdays.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.

The provider had suitable information governance arrangements.

27 June 2013

During a routine inspection

People who used this dental practice told us that they were pleased with the quality of the service provided. For example one person told us 'I was very nervous but they were absolutely lovely. They explained everything.' Another said 'Brilliant, fantastic. They always make me welcome and they are good with my son.' People told us that they were treated with respect and that treatments were clearly explained to them. One person said 'they explained everything and my options. They then advised which would be the most suitable for me.'

Staff received the training and support needed to provide a safe and appropriate service that met people's care and welfare needs. They were aware of their responsibility with regard to safeguarding any children or vulnerable adults who used the service.

We found that people were treated in a safe, clean and hygienic environment and that suitable arrangements were in place for cleaning and sterilising dental equipment. People told us that they were happy with the cleanliness of the practice. One person said 'it's always clean.

People's records were accurate and up to date and provided information about the advice and treatment they had received.