Our current view of the service
Updated
15 May 2025
We carried out this announced on-site inspection on 23 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Littleover, Derby and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 7 treatment rooms. At the time of our inspection, there was a total of 23 staff, of which there were 5 dentists, 2 visiting dentists with a special interest in oral surgery and endodontics, 9 dental nurses, 5 of whom were trainees, 3 dental therapists, 1 dental hygienist, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of the service
Updated
15 May 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 34 patients. On the day of our inspection, we saw patient feedback from a further 11 patients. Patient feedback provided a very positive view of the dental team and care provided by the practice.
Comments included, “ Excellent professional dentistry. Informative, skilled and supported by equally competent staff”, “I get constant excellent service at the practice with timely and professional staff across all departments.” Also, “Friendly, courteous and professional staff. Scrupulously clean premises throughout. Very accommodating when booking appointments. A dental practice that genuinely cares about its patients and listens to their concerns.”
Patients commented positively about the standards of cleanliness. “The place overall is great it has a nice atmosphere to it, everything had been cleaned and is nice and spotless.” Also “ The practice is always clean and welcoming.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “The staff are friendly and professional when dealing with their clients. They keep in touch to advise on upcoming appointments, or availability of appointments through cancellations.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “ All the work done has been very well explained by (clinician), he gives options and advice but leaves it for me to decide whether I want any treatment. All in all, I'm very satisfied.”
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “(Clinician) explains everything he is doing and why. He advises me about my teeth and oral hygiene. I no longer dread going to the dentist.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.