24 September 2013
During a routine inspection
People were informed of their treatment options and their consent for treatment was obtained. One person we spoke with told us, 'My consent is always requested they are very obliging.'
We found that people had received the care and treatment they needed.
We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice. One person who used the service said, "I always found it be spotless.'
We found that procedures were in place to ensure only suitable staff were recruited.
There was a complaints procedure in place to enable people to share their concerns.