12 December 2012
During a routine inspection
People told us that they were involved in decisions that were made about their care, and that they understood the choices available to them because the dentists at the practice took time to explain treatments to them.
One person said, "I have been coming here for years and have never had a reason to complain. I am always treated by polite staff who, I feel, really do want to provide me with the best service that they can".
We found that the practice provided clear information for people to make informed choices about their care. We found that the practice had clear procedures to ensure that peoples safety and welfare were protected.