The Care Quality Commission

Archived: Castle Bromwich Dental Care

11 Green Lane, Castle Bromwich, Birmingham, West Midlands, B36 0AY (0121) 730 2809

Provided and run by:
Mr. Robin Richardson

Important: The provider of this service changed. See new profile

All Inspections

21 March 2013

During a routine inspection

During our visit on 21 March 2013 we met with the dentist who was also the registered manager, the practice manager and a dental nurse. We also spoke over the telephone with five people who attended the practice.

People described the practice as being friendly and welcoming. People spoke very positively about the quality of the service they had received. One person told us, "I don't live locally now, but still use this practice as it's so good." Another said, 'The practice is very good and I have not had any complaints with them in the ten years I have been there.'

People we spoke with told us that everything was always explained to them. One person said, "They explain everything very clearly and discuss other options if there are any."

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends.

22 February 2012

During a routine inspection

As part of our review, we spoke with three people on the telephone following our visit.

35 surveys were returned to us from people who use the service telling us their views about the Dental Practice and the service they had received.

Comments included:

'The dentist is very good they provide a very good service'.

'They always explain about my treatment, and I don't feel silly asking what they mean. The dentist and the staff are very friendly and you get a very good service'.

'The dentist is very informative and gives you a step by step breakdown of everything that he is doing. Very friendly staff and helpful'.

'They always discuss your treatment and you have a treatment plan at each visit, I think they provide an excellent service'.

The dentist is very professional and makes you feel that everything will be ok. They make you feel you are in the best possible hands for your treatment'.

'I have no anxieties and feel quite at ease each time I go to the dentist'.

Other comments about the service provided have been included in the main body of the report.

We saw records relating to the treatment and assessments undertaken by the dentist to ensure the dentist had the relevant information about each individual.

The information we obtained from our contact with people and the surveys returned to us, told us in general people were happy with the treatment they received.