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Inspection carried out on 12 August 2019

During a routine inspection

We carried out this announced inspection on 12 August 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Seacroft Dental Practice is in Leeds and provides NHS and private treatment to adults and children.

There is step free access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes six dentists, six dental nurses and a practice manager. The practice has three treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 28 CQC comment cards filled in by patients.

During the inspection we spoke with two dentists, two dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 9.00am to 5:00pm

Occasional Saturdays

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. On the day of inspection not all emergency equipment was available and some had passed its expiry date. The missing and out of date equipment was ordered the same day.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The practice had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the practice’s process for the recording of checks of emergency lighting and firefighting equipment.
  • Review the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.

Inspection carried out on 11 October 2012

During a routine inspection

We spoke with six people who used the service and they all said they were happy with the care and treatment they had received at the dental practice.

We received the following comments:

�I�ve never had a bad experience. They explain everything and also give you information.�

�The dentist is great he goes through everything and has always been very understanding.�

�I was having real problems with one of my teeth. They talked through the options and then gave me plenty of time to think about it.�

�The staff are fantastic with the kids. They don�t worry when it�s their appointment time which is great.�

�I�ve been happy each time and have never had a bad experience.�

�They give good advice on caring for your teeth.�

�The whole process was well planned and the work they did was very good. I was impressed.�

Patient surveys showed there was a high level of satisfaction with the practice.

We spoke with six staff which included dentists, dental nurses and the practice manager. They told us people received very good care and treatment, and their needs were appropriately met. Staff told us people were involved in the planning of their treatment and good systems were in place to make sure people�s privacy, dignity, and confidentially were maintained.