Archived: Hardhorn Road Dental Practice

Patients we spoke with felt they were provided with enough information about treatment options. They told us they were kept informed about how their course was progressing throughout the treatment process. Comments from patients included, 'Always kept informed of what my treatment was. They have been excellent to me.' Another patient spoken with said, 'The staff are so friendly and make you feel relaxed when you walk through the door.'

Care and treatment was planned and delivered in a way that ensured patient's safety and welfare. We looked at patient records which included private and NHS patients. We spoke with staff regarding the assessment of patients and looked at documents used to record this. Records were up to date and kept in order. This meant patients knew what treatment had been delivered and subsequent support required before it was completed.

Comments we received from patients were positive about the way they were treated by staff. They were satisfied with the care and support shown to them during their treatment. People told us they found the dentist and staff approachable and polite. One patient said, 'The reception staff are so helpful and calm you down if you feel anxious.'