Our current view of the service
Updated
6 August 2025
This assessment took place between 17 September and 30 September 2025. This service is a care home providing nursing and personal care to people, some of whom live with dementia. At the time of our assessment there were 56 people using the service.
Systems were in place to protect people from risk of abuse. Risks to people’s safety and wellbeing were managed well. There were enough staff to meet people’s needs. Staff received relevant training to help them meet these needs. Recruitment practice was safe. Infection risks were managed well. People were involved in assessments of their needs. They received person-centred care based on their individual needs, including those related to their protected equality characteristics. People’s care and support was regularly reviewed to check this remained effective and helping people achieve positive outcomes. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent. People’s communication needs were well understood by staff who supported people to make decisions and retain choice and control over the care and support they received. People were treated equally, fairly, and supported to access care and support when they needed this. The service was led by experienced managers. Staff were valued and supported with their learning, development and wellbeing. People and staff could raise concerns in confidence, and these were listened to and acted on. There was a culture of learning, inclusivity and partnership working, which helped the service continuously improve the care and support people received.
People's experience of the service
Updated
6 August 2025
People had positive experiences of using the service. One person told us, “If somebody was looking for somewhere to go, I would suggest that they look here.” A relative said, “The home is very good, very big and very well managed. It is also very airy and well-lit by the sun and the artificial lights. It is a beautiful and lovely atmosphere. For every resident, I think this is a very good place.”
People were safe at the service and had no concerns about the care and support they received. They were supported to stay healthy and well. People had choice and control about how their care and support was provided. Their needs were well understood by staff, who delivered people’s care and support in line with their choices and preferences. Staff worked well with others involved in people’s care and support. They shared information when needed and acted on recommendations to make sure there was a consistent and joined-up approach to the care and support people received. People were treated with kindness and respect by staff. We used a structured observation tool to assess whether people received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People took part in a range of activities and events at the service, designed to meet their individual needs. People said the service was managed well. There was an open and inclusive culture at the service. People and their families were encouraged to give feedback and were confident raising concerns. Managers responded positively when they did, making improvements when these were needed.