Updated 21 July 2026
We carried out this assessment between 29 July and 13 August 2026. The Roof Services UK Ltd is a domiciliary care agency providing support to people in their own homes. The provider supports people living with mental health needs, dementia or who have physical disabilities. The Care Quality Commission only regulates services providing personal care and not everyone supported was in receipt of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our assessment 20 people were receiving support with personal care.
The service had systems in place to safeguard people from abuse and avoidable harm. Staff understood safeguarding responsibilities and were able to explain how they would identify and report concerns.
There were enough staff with the right skills, qualifications and experience. Staff received regular training and supervision to ensure they provided care safely and in line with best practice guidance. People were protected and kept safe. Staff understood and managed risks to people’s safety.
People received personalised care from staff who were kind, knowledgeable and understood their individual needs. Staff knew people well, managed risks appropriately and worked effectively with healthcare professionals to support positive outcomes.
Safeguarding, infection control and risk management systems were understood and implemented effectively, and staff received regular supervision, training and support. Consent was consistently sought in line with the Mental Capacity Act.
People had detailed information within their care plans to guide staff how to support them. This included information about their interests and things which were important to them. Risks to people were assessed and managed. Risk assessments reflected people's individual circumstances and provided clear guidance for staff regarding identified risks.
Leadership was described as approachable, inclusive and supportive, with clear organisational values and a commitment to continuous improvement and staff wellbeing.
Governance systems were in place to monitor the service and to ensure it was operating in line with the provider’s expectations. Staff felt able to raise concerns and felt listened to. The management team worked to improve care and identify learning.