Meridan House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This was the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices.

This person said they were satisfied with the support staff and managers gave them. So did their relative. Work had been undertaken to settle this person into their room to make it comfortable for them. They were clear about what they wanted to do and what was important to them, which staff were respectful of.

The registered manager understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The registered manager was aware of the resources available to this person. They had ensured staff had sought this support by making the relevant referrals.

The provider did not always supply appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider and registered manager ensured this person’s care plans and other paperwork/records were seen by them and signed. However, they had not assessed if they could fully understand its contents, or trialled different formats to promote their involvement and understanding in these records and assessments etc. Staff also provided verbal information in 1 to 1 sessions and in house meetings. But further work was needed to assess and check all the written formats were accessible to this individual.

The provider supported people to share feedback and ideas, or raise complaints about their care, treatment and support.

There was a culture in the home which enabled people to say what was on their minds. Staff including the registered manager encouraged this culture. There were also other systems in place to enable people to share their views in private with staff.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The registered manager and manager had made referrals to other organisations and professionals when this was needed.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes.

Further work was needed to advocate for this person regarding an important aspect of their daily routines. There was an unreasonable delay from the referral staff had made for them. The management had not considered an alternative way this person could receive this equipment, so they did not need to wait such a long time. A health professional was confident this person received timely support in other ways regarding their health needs.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The registered manager and staff had worked with this person to make plans about the end part of their life.