Comprigney Vean

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans were up to date and regularly reviewed. The registered manager and staff continually monitored the person’s needs and adapted support when changes were identified, ensuring care remained appropriate and in line with the person’s needs. A relative told us they were kept up to date and any changes to care plans were discussed with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Staff worked in line with the principles underpinning ‘Right support, right care, right culture’. Choice and control underpinned the staff approach to providing care and support in line with people’s preferences. The person was supported to take part in activities in the local community and live a fulfilling life. Staff meeting minutes demonstrated staff were planning to encourage the person to make the most of the lighter nights during the summer months.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.
The registered manager also managed a second service. This meant they had access to a larger pool of staff to work with the person. Any staff unfamiliar with the person’s needs worked alongside the team at Comprigney Vean before taking the lead role supporting the person. Staff told us this worked well and they were able to go to experienced staff for any information or guidance. One member of staff told us the staff team had been “amazing and very helpful”. Another said “It’s a great team. Very experienced and they have a very good understanding of [Person’s name].”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The person was supported to eat a varied and healthy diet. Their weight was monitored so any changes would be quickly identified. They attended annual health checks. A member of staff had spent time with them researching what to expect at a health check on their tablet. This had helped support their wellbeing. The registered manager told us, “It’s a method of finding out they are comfortable with using.”
The person enjoyed being outside and taking part in physical exercise. Records showed they were regularly going on long walks and visiting local beaches.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
There were records to capture how the person had spent their time and describe the circumstances when things had not gone well so staff might learn from it. Daily notes accurately recorded what the person had done during the day. However, there was limited information about whether the person had enjoyed the day. We discussed this with the registered manager who agreed this was an area for improvement.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Routines were important to the person, and these were known and respected by staff. They allowed the person to lead the day, making choices about where they went and when. Staff understood the routines could become a focus point for the person and looked at ways they could support them to be less restricted by these. This was done gently to avoid causing them any anxiety.