Comprigney Vean

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff spoke about the person fondly and with respect. They demonstrated a supportive and empathetic approach when describing how they worked with the person. Staff clearly enjoyed spending time with the person. One member of staff described them as “awesome”.

The provider treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew the person well and were aware of their strengths and abilities and they were continually seeking ways to widen their experiences. In the days following the inspection visit staff had supported the person to attend a party at another Green Light service. The registered manager told us, “[Name] may choose to just drop off a card but next time they may stay for longer.” Following the inspection visit they sent photos of the person enjoying the party. They wrote, “You asked me what I am most proud of, it’s [Name] and their team.” Another member of staff told us, “There is a lot of potential. [Name] is way more independent than they were, and it is ongoing, the reduction in [distressed] behaviours has been huge.”
Staff new to the team worked alongside more experienced staff to allow them to get to know the person’s routines. Before they were able to take the lead support role they were required to complete competencies so they and the registered manager could be confident they had a good understanding of the things that mattered to the person.
While staff respected the person’s routines they also recognised they could limit the person’s experiences. They were working to gently flex routines to help widen the person’s world without impacting their wellbeing. They said, “Staff have worked very hard, [Name] had got into a loop of doing the same things on the same day. They are more able to make more choices now. It’s opened up their world a bit more.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
There was a focus on supporting the person to maintain and develop their independence. Morning routines included preparing their breakfast, tidying their room and hoovering. They did this spontaneously and with minimal support. Staff told us the person would sometimes ask staff before completing routine events such as getting up or taking a shower. Staff would remind them they were able to make these decisions for themselves.
The registered manager had worked at Comprigney Vean previously and had returned in December 2025 after working in a different role with the provider. They told us they had noticed how much the person’s independence and skills had increased in the time they had been away.
A relative commented, “It’s lovely to see [Name] doing lots of things and having new opportunities. As a parent it’s just lovely to see [Name] happy and smiling.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew the person and well and were skilled in identifying when they were becoming anxious or upset. They were normally able to support them in a way which reduced their anxieties and therefore avoid any difficult events. If the person did become distressed staff had techniques and guidance so they were able to support them safely until they became calmer.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff were positive about working at Comprigney Vean. They told us they were well supported by the registered manager and wider organisation. One member of staff told us the provider was aware of their caring responsibilities and personal needs and were understanding and flexible.