13 December 2013
During a routine inspection
People's needs were assessed and a detailed medical history was taken from each person and discussed prior to treatment. Care and treatment was planned and delivered in line with their individual treatment plan. People told us their treatment and any related risks and the costs were explained. One person we spoke with said, "they [the dentist] tell you the treatments available and the cost."
We found people received care and treatment in a clean environment. There were effective systems in place to reduce the risk of infection. Staff were able to describe the decontamination process and provided evidence to show that checks were carried out on equipment used.
All staff were trained and supported to undertake their roles. People told us they felt well treated by competent professionals.
The complaints procedure was displayed in the waiting area. One complaint had been made in the last year and had been appropriately dealt with.