SSG Care Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this [newly registered- amend as required] service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were thoroughly assessed prior to them being supported by the service. The manager told us, “If we get a referral I do the initial assessment, from there we devise the care plan with the client and the family, I then complete the risk assessments”.

We saw completed assessments which contained detailed information.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Evidence based tools such as the Waterlow [tool to assess risk of pressure damage], the Malnutrition Universal Screening Tool [MUST], and the Abbey Pain Scale were used to assess risks, and the results of these assessments were recorded within people’s care and support plans.

People’s care was regularly reviewed to ensure it remained up to date.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us they worked effectively as a team. Comments included, “I would describe communication and coordination within the team as very good” and “We hold regular staff meetings and use care notes, handovers and the care management system to share important information about service users, including any changes in their needs.”

Staff meetings took place weekly to support effective team working. These meetings included discussions around different topics such as IPC, personal care, dignity and respect.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

There was information within people’s care plans about how staff can support people to live healthy lives. The manager explained how they encourage people to have a healthy diet, and support people to access healthcare services when needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care was regularly reviewed. At the time of the assessment, people did not require any form of monitoring. However, the manager told us that following the completion of risk assessments, if monitoring was required, they would implement monitoring documents such as food and fluid charts.

Staff commented, “I support people to achieve good outcomes by focusing on what matters to them and involving them in their care.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People had consented to their care and treatment. The manager told us that if a person lacked the capacity, they would follow the Mental Capacity Act [MCA] and best interest process. Staff had completed training in the Mental Capacity Act.

One staff member said, “In practice, I always ask for consent before providing care and explain what I am doing in a way the person can understand. I give people time to make decisions and respect their choices.”