SSG Care Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One relative described staff as ‘lovely, fabulous and helpful’. The relative also commented, “It is difficult to have people come into your home, but they have been fabulous.”

Staff had completed training in dignity and respect, and the manager took on the role of the ‘dignity champion’. People’s care plans were written in a way which promoted dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People had information about their backgrounds, likes and interests, and religion within their care plan. Relatives told us staff knew their family member well. Staff told us they had access to information about things which were important to people. One staff member commented, “I tailor care by respecting these preferences, such as supporting meals that meet cultural or dietary needs, accommodating prayer times or religious practices, and communicating in a way that suits them.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

One person’s goal was to become more independent. This was recorded within the person’s care plan. Staff recorded in care notes where they had encouraged independence. People’s care plans guided staff to ensure choices were offered and what tasks could be managed independently.

A staff member told us, “I encourage people to do as much as they can for themselves while supporting them safely and respecting their choices. I respect their choices and involve them in decisions about their care. By promoting independence, I help improve their confidence, dignity and overall wellbeing.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives told us staff were responsive to people’s needs. One relative commented, “They are very easy to get hold of, I have never had a problem, they are always on the other end of the phone.”

Leaders had introduced a new online care planning system which allowed them to have oversight of the time staff arrived and left care visits.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The manager told us they had recently signed up to an online forum where staff could access wellbeing support. Staff did not raise any concerns about how leaders supported their wellbeing. One staff member commented, “I feel valued and well supported at SSG Care Services. The management team are approachable and supportive, and they take time to listen to staff and respond to any concerns.”